Family recreation complex "Sangria" №1365
- Working hours:
- Mon: from 08:00 to 23:00
- Tue: from 08:00 to 23:00
- Wed: from 08:00 to 23:00
- Thu: from 08:00 to 23:00
- Fri: from 08:00 to 23:00
- Sat: from 08:00 to 23:00
- Sun: from 08:00 to 23:00
Bath
Wood bath
Zakarpatskiy vat
Chan bath
Bath
to 8 people
Zakarpatskiy vat
to 6 people
Bath
Shower, Bucket Waterfall
Zakarpatskiy vat
Font, Shower
Summer terrace, Terrace, River, Playground, Hammock, Beach, Umbrellas, Sun beds, Garden
Parking
Private with video surveillance
Administrator, Restaurant, Grill, Hotel, Drinking water, Restroom, Dishes, Fireplace, Cook
Saunas accessories
Brooms, Sheets, Caps, Slippers, Towels
WIFI, Satellite TV
Board games
Domino, Backgammon, Ping-pong, Table soccer, Checkers, Cards
Food
Ukrainian food, Homemade food, Dishes on the grill, Barbecue, Can bring with you
Drinks
Black tea, Green tea, Herbal tea, Coffee
Reviews (18)
Answer
Hi Artem, thanks for looking into our complex. Did you last come see us three years ago? Can you tell us what your question is? And can you tell us what we promised you and what we agreed on?
There were lots of things to do on the property. There was a trampoline, a swimming pool, a playground, a place to play table tennis and table football, and a gym area. There were also 4 or 5 gazebos, one of which had a separate barbecue area for a big group of people. There was even a sauna and hot tub, although these aren't really for the summer.
The property was secure and you needed a key card to get in. The Desna River was about 150-200 meters behind the property. The river bank was gradual and there were trees providing shade.
Now I'll explain why I gave it four stars.
Answer
Hello!
Thanks for showing interest in our place.
If you've stayed with us before, please tell us which service you didn't like.
We have raised our prices because we've improved our facilities and the quality of our services.
Answer
Thanks for your comments. We can't wait to see you next time.
I wish I could respond to you.
We booked for 2 rooms for 4 people. Instead, you offered us a small room with one pull-out sofa. Is this what you call accommodation? You didn't make any guarantee for other options. You've just left us in a fix!
Only after a quarter of a day, you refunded our advance payment (wow!!!!).
Answer
Thanks for your thoughts.
To clear things up, you reserved the cottage on 2.06, not a month earlier. Sadly, mistakes happen, even our manager can make them.
We said we were sorry for the mix-up and gave you a few choices to fix the problem. But you didn't want any of those choices.
The problem wasn't about long-term guests getting priority, but wrong information being put in.
We gave you back your deposit plus an extra 60% as a sorry.
Answer
Thanks for your comments. We can't wait to see you next time.
Answer
Thanks for your thorough feedback. We listen to what our guests want and need. We've now got table soccer and we've totally changed the table tennis cover to a new one. Please return, we'd love to see you again.
Answer
Thanks for your comment. We can't wait to see you next time.
Answer
Thanks Alexei, for your comments. What you think matters a lot to us. Every season, we aim to make things better. We're always happy to see familiar faces.
Answer
Thanks for your feedback. We've got everything our guests need - blankets, slippers, beauty products. Just ask for them. You're going to be pleasantly surprised next time.
Answer
Hi Anna, we're sorry for any trouble. Because of the freezing weather, the services that are not inside homes have been stopped for the winter. They will only start again when the temperature is constantly above 10 degrees Celsius.
