SPA-hotel "Tsunami" №728
- Working hours:
- Mon: from 09:00 to 22:00
- Tue: from 09:00 to 22:00
- Wed: from 09:00 to 22:00
- Thu: from 09:00 to 22:00
- Fri: from 09:00 to 22:00
- Sat: from 09:00 to 22:00
- Sun: from 09:00 to 22:00
Infrared cabin, Russian bath, Finish sauna, Turkish sauna
to 100 people
Swimming Pool, Shower, Hydromassage
Parking
Private with video surveillance
Restaurant, Gym, Bath attendant, Solarium
SPA
Relaxing massage, Wellness massage, Peeling
WIFI
Food
European food, Japanese food
Drinks
Black tea, Herbal tea
![SPA-hotel "Tsunami"](/storage/3787/conversions/ScxrZx7JT8tkgVpM9u5WVidk6P0GTyjU-thumb.jpg)
![SPA-hotel "Tsunami"](/storage/3788/conversions/Kir5SdP7gfXJSifnnlc08XXX5BZLSowu-thumb.jpg)
![SPA-hotel "Tsunami"](/storage/3789/conversions/dGB9iMIL9ycPNqrfqV5hqzZM1ieab05X-thumb.jpg)
Reviews (99)
Answer
Hi Marina,
We're sorry to hear that your experience at TSUNAMI SPA didn't meet your expectations. We apologize for any inconvenience. We're always working hard to provide top-quality service so your feedback is super important to us. We'll do everything we can to avoid issues like this in the future. Please get in touch so we can sort out your concerns. We'll make sure to take on board all your suggestions and fix any mistakes to ensure you have a much better experience next time you visit us.
Looking forward to your next visit,
TSUNAMI SPA team
Answer
Hi Sergey Yarovoy!
Thanks for telling us what you thought of your stay at TSUNAMI SPA HOTEL. We always try to do a great job, so your thoughts really matter to us. We can't wait to have you stay with us again and aim to give you an awesome experience and good memories.
Best wishes,
The team at TSUNAMI SPA HOTEL
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Hi Karina Andreychuk!
Thanks for telling us how you felt about your stay at TSUNAMI SPA HOTEL. We always try our best, so your thoughts mean a lot to us.
We can't wait to have you back at our hotel. We promise to make your next stay really great and memorable.
Best wishes,
TSUNAMI SPA HOTEL team
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always aim to do our best, so your thoughts mean a lot to us. We can't wait to have you back at our hotel to give you a really great time and happy memories.
Cheers,
The team at TSUNAMI SPA HOTEL.
Big thanks to Alexander (the one with the beard) for the great massage - we booked another one!
The bathroom water was clean and the room was comfy. We had two days of peace and comfort. Thanks for listening to our feedback and making improvements. We'd love to come back! I give it a 5 out of 5!
Answer
Hi Anna Nesterova!
Thanks a lot for telling us what you thought about your time at TSUNAMI SPA HOTEL.
We always try to do a great job, so we really value your comments! We've worked hard to fix any issues and now we're all set to make your future stays at TSUNAMI even better and more restful!
We can't wait to have you back at our hotel so we can make your experience really great and leave you with happy memories!
Best wishes,
The team at TSUNAMI SPA HOTEL
Answer
Thanks for telling us what you thought about your time at TSUNAMI SPA HOTEL. We always try to do our best, so your thoughts mean a lot to us. We can't wait to have you back at our hotel to give you a really good experience and happy memories.
Best wishes,
The team at TSUNAMI SPA HOTEL.
Answer
Hi Elena Rumyantseva,
Thanks for telling us how you feel. We are always trying to get better and your feedback helps us do that. We're really sorry that you didn't have a great experience with our service and we're sorry for any problems caused.
We've looked at your comments and done everything we can to make our service better, just like you suggested!
Because it's a busy time, our prices were higher than usual which means the cost of the treatment was more. We're sorry that we didn't tell you about the price change and we're going to make sure our spa staff don't make the same mistake again.
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Hi Anna Kravchuk!
We appreciate you telling us about your time at TSUNAMI SPA HOTEL. Your comments help us improve. We're sorry to hear our service didn't meet your expectations.
We always try our best to make every guest happy, so your thoughts matter a lot to us. We'll keep your suggestions in mind to make your next stay with us full of good times and happy memories.
Best wishes,
TSUNAMI SPA HOTEL team
Answer
Hey Victor Bobkov!
We appreciate you telling us about your time at TSUNAMI SPA HOTEL. We use your comments to improve. We're really sorry that our service wasn't what you expected, and we apologize for any problems.
We always try to do our best to make everyone happy, so what you think really matters to us.
Our team will remember everything you said to make sure your next trip here is really great and gives you good memories.
Cheers,
TSUNAMI SPA HOTEL team
There was constant noise from streetcars, so loud that it felt like we were sleeping next to the tracks. Luckily, the noise would stop around 10:30 pm and start again at 5:30 am.
Then we went to the spa, and it was not easy to get to from the 5th floor. We had to go down to the 3rd floor, then walk through a cold corridor to get to the spa. There was a turnstile at the spa and our wristbands didn't work, which was a problem for my wife and me.
Answer
Thanks for letting us know about your experience at TSUNAMI SPA HOTEL. Your feedback helps us improve.
We've looked at what you told us and have done everything we can to make our service better based on what you wanted! We're really sorry that you weren't happy with the service you got, and we apologize for any problems it caused.
We always want to do a good job that makes everyone happy, so what you think is really important to us.
Our team will remember what you said so that the next time you come, you have a really great time and good memories.
We wanted to chill and relax, but I couldn't. The spa was crowded, like a public pool, with lots of people and noisy kids. All the bathtubs were taken.
My husband did manage to relax in the quiet salt room there. We also tried the aroma sauna before our massage, but it wasn't what I expected. It was just a warm room with mats on the floor and there was no aroma. It seemed like the candle under the oil baths was burnt out and wasn't heating things properly.
Answer
Hi Anna Nesterova!
Thanks for telling us what you thought of your stay at TSUNAMI SPA HOTEL. Your opinions help us get better. We're really sorry that you weren't happy with the service you received and we're sorry for any trouble caused.
We've looked closely at your comments and done everything we can to make our service better, based on what you said!
Sadly, because of recent holidays, lots of people have been visiting the SPA. We always try to keep guest numbers under control, though. We'll try our hardest to make sure the SPA area stays calm and quiet.
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Hey S M!
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always try to do our best, so what you think matters a lot to us. We can't wait to have you back at our hotel so we can make your stay really great and give you some nice memories.
Best wishes,
The team at TSUNAMI SPA HOTEL
Answer
Hey Oksana St,
Thanks for your review about your stay at TSUNAMI SPA HOTEL. We really appreciate it because it helps us improve. We're sorry to hear that our service didn't live up to your expectations and apologize for any trouble caused.
We've looked into your comments.
Our front desk staff tell guests that the price for using the SPA includes: pools, top-notch saunas and baths, a Jacuzzi, and salt and snow rooms. It costs 950 UAH on Monday and Tuesday, 1200 UAH on Wednesday and Thursday, and 1400 UAH on weekends and holidays.
If you're thinking about going to the salon for the first time, here's a quick rundown - the first payment you make covers all the baths, saunas, hot tubs, and pool use. You can ask the person at the front desk to show you around. Any other services cost extra.
I would suggest trying out the full body relaxation massage. It's an hour long. It's really amazing!
Answer
Hi Oksana Stankevich!
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always try to do our best, so your thoughts mean a lot to us.
We can't wait to see you again at our hotel and hope to make your next visit really great and full of happy memories.
Best wishes,
TSUNAMI SPA HOTEL team
Today I tried a Thai massage for the first time. I thought it was interesting since I've never had that type of massage before. It focuses a lot on your joints and can be a bit painful, so it's not for everyone (make sure you check if it's safe for you first). But I really liked it and felt great afterward. The massage therapist, Anna, was really nice.
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We're always trying to be the best, so hearing from you helps a lot. We can't wait to have you back at our hotel and make sure you have a great time and good memories.
From,
The team at TSUNAMI SPA HOTEL
Answer
Thanks for letting us know how your visit to TSUNAMI SPA HOTEL was. We always try to do our best, so your thoughts mean a lot to us. We hope to see you again at our hotel for an even better stay and some great memories.
Take care,
The team at TSUNAMI SPA HOTEL
Answer
Thanks for telling us what you thought about your time at TSUNAMI SPA HOTEL. We always try to do our best, so hearing from you means a lot to us. We can't wait for you to come back and have an even better time filled with good memories.
Cheers,
The team at TSUNAMI SPA HOTEL
Answer
Hi Vladislava!
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always try to do our best, so what you think really matters to us. We can't wait to see you again at our hotel and hope to make your experience really great and memorable.
Best wishes,
TSUNAMI SPA HOTEL team
2. The SPA is well-known as one of Ukraine's best, so plan to spend the whole day there. It's too big to see everything in just a couple of hours.
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always try to do our best, so your opinion really matters to us. We can't wait to have you back at our hotel and make sure you have a super good time and nice memories.
Best wishes,
TSUNAMI SPA HOTEL team
Answer
Hello Eliot!
Thanks for telling us what you thought about your time at TSUNAMI SPA HOTEL. We always try our best to be great, so we really care about what you think.
We can't wait for you to come back to our hotel so we can make sure you have an amazing time and make happy memories.
From,
The team at TSUNAMI SPA HOTEL
Answer
Hi Sergey!
Thanks for letting us know how you felt about your visit to TSUNAMI SPA HOTEL. We always try to do our best, so your thoughts mean a lot to us. We can't wait to see you again at our hotel and make sure you have a really great time and good memories.
Cheers,
The team at TSUNAMI SPA HOTEL
Answer
Hi Natalia!
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We're always trying to improve and your thoughts help a lot. We're really sorry that you weren't happy with our service and we apologize for any problems.
We always want to do a great job for all of our guests, so your opinions are really important to us. We'll keep your suggestions in mind. We hope to see you again at our hotel and we'll do our best to make your stay really great and memorable.
Best wishes,
TSUNAMI SPA HOTEL team
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always try to do our best, so knowing what you think helps us a lot. We can't wait to have you back at our hotel and make sure you have a really great time and lovely memories.
Best wishes,
TSUNAMI SPA HOTEL team
Answer
Hey Yuri!
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We're always trying to do our best, so we really value your opinion. We can't wait to have you back at our hotel and make sure you have an amazing experience and great memories.
Cheers,
The team at TSUNAMI SPA HOTEL
Answer
Thanks for telling us how you felt about your visit to TSUNAMI SPA HOTEL. We always try to do our best, so we really value your thoughts.
We can't wait to have you back at our hotel to give you a great time and happy memories.
Best wishes,
TSUNAMI SPA HOTEL team
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always aim to do our best, so hearing from you really helps.
We can't wait to have you back at our hotel so we can make your stay even better and give you some great memories.
Best wishes,
TSUNAMI SPA HOTEL team
Answer
Thanks for telling us how you felt about your time at TSUNAMI SPA HOTEL. We always try to do our best, so hearing from you really matters to us. We can't wait to have you back at our hotel so we can make sure you have a really good time and great memories.
Cheers,
TSUNAMI SPA HOTEL crew
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. Your feedback helps us improve. We're really sorry that you weren't happy with our service, and we're sorry for any trouble caused.
We've been told that the hotel management has sorted out your problem.
We always try to do a great job to make all our guests happy, so your thoughts really matter to us. Our team will remember what you've said to make sure you have a really good time when you next stay with us.
Take care,
TSUNAMI SPA HOTEL team.
Answer
Hey Vitaliy Gumeniy!
Thanks for telling us how you felt about your visit to TSUNAMI SPA HOTEL. We always try to do our best, and your views mean a lot to us.
We can't wait for you to come back to our hotel. We want to give you a really good time and happy memories.
Cheers,
TSUNAMI SPA HOTEL team
Note:
I wrote this review more than a month ago.
Answer
Thanks for your feedback on your stay at TSUNAMI SPA. We're constantly improving thanks to comments like yours. We're sorry to hear our service didn't meet your expectations and we apologize for any inconvenience.
During the period when the complex was unavailable, we updated all our certificates for 75 days. If this impacts you, please reach out to us at [email protected] so we can look into it.
We always aim to meet high standards to make sure every guest is happy. That's why your feedback is so important to us.
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Thanks for letting us know what you think about TSUNAMI FITNESS. Your feedback helps us improve. We're really sorry that our service didn't meet your expectations and we apologize for any problems caused.
We're going to update all our sports equipment soon and we'll also talk to our staff about the issue of cancelling training.
We always aim to keep our standards high and make sure all our guests are happy. Your feedback is really important to us in doing that.
Our team will remember your suggestions so that your next visit will only give you good memories and positive feelings.
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always try our best to keep our guests happy, so your review matters a lot to us. Your feedback helps us keep improving. We can't wait to have you back at our hotel so we can give you a great time and some good memories.
Best wishes,
The team at TSUNAMI SPA HOTEL
Answer
Thanks for letting us know what you think about TSUNAMI FITNESS. Your feedback helps us improve. We're really sorry that our service didn't live up to your expectations and we apologize for any trouble caused.
The building work will be done soon, so we can provide you and our other guests a better experience.
We always aim to meet high standards to make every guest happy, so your feedback means a lot to us.
Our team will consider all your suggestions so your next visit will only give you good vibes and happy memories.
Best,
TSUNAMI FITNESS team
Answer
Hi Vera Atamaniv!
Thanks for telling us what you thought about your stay at TSUNAMI SPA HOTEL. We always try our best to make every guest happy, so your review is really useful. It's because of people like you that we keep trying to improve. We can't wait for you to come back to our hotel so we can give you a really good time and some nice memories.
From,
The team at TSUNAMI SPA HOTEL
Answer
Hi Vladimir Atamaniv!
Thanks for telling us what you thought about your visit to TSUNAMI SPA HOTEL. We always try to do the best we can to make every guest happy. Your opinion is really important to us because it helps us keep improving. We hope to see you again in our hotel to create more great memories for you.
Best wishes,
The team at TSUNAMI SPA HOTEL
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We work hard to make sure all our guests are happy, so hearing from you really helps. We always want to get better. We hope we can welcome you back to our hotel soon, so we can make your stay even better and give you good memories.
From,
The team at TSUNAMI SPA HOTEL
We booked a room with a spa visit, but no one told us that most of the complex would be closed. When we asked why we were charged for everything but only got some services, the staff just kept saying "there was a warning on the booking". But there was no warning on the booking app. Then, there was this crazy conversation:
- They said they could give us a ride and let us visit the beach at the hotel next door as a way to make up for it.
- We asked if this ride wasn't included in the price when everything was working.
- They said yes, it was.
- So we asked what they were actually giving us to make up for the problem.
Answer
Hi Anna Ushakova!
Thanks for telling us what you thought of your stay at TSUNAMI SPA HOTEL.
Your feedback helps us improve every day. We're really sorry that our service didn't live up to your hopes, and we're sorry for any hassle.
Because the SPA is partly shut for some routine upkeep, we're aiming to offer you, our guests, an even better level of comfort in the future. We've been working on this with our staff.
We're always trying to hit high standards to please every guest, so your thoughts really matter to us.
Answer
Hey Bogdan Samsonov!
We appreciate you telling us about your stay at TSUNAMI SPA HOTEL. Your feedback helps us to improve. We're really sorry that our service didn't meet your expectations, and we apologize for any issues.
We're always trying to do our best for all our guests, so your thoughts matter a lot to us. We'll make sure to consider everything you've said for your next visit, so you only have good experiences and nice memories.
Best wishes,
The team at TSUNAMI SPA HOTEL
1. The room was great, everything was new and stylish.
2. The reception and restaurant staff were extremely polite.
3. The parking lot was excellent.
4. Everything was thoughtfully and beautifully done.
5. The room had fantastic curtains.
6. The breakfasts were incredible.
7. The restaurant service was top-notch.
Negative points:
1. The parking lot security guard was irritating which made check-in unpleasant.
2. The water in my room's shower (room 318) was bad and the floor was always wet.
3. Construction was happening right outside my window which disrupted my sleep on arrival because it was too loud.
4. The construction work started at 8 am every day and the noise made it impossible to rest in the room during the day. This was a significant downside.
Answer
Hey Alisa Chizhikova!
Thanks for telling us about your experience at TSUNAMI SPA HOTEL. Your feedback helps us improve. We're happy you liked our service and sorry for any problems.
Right now, we're doing some building work that will be done soon. This will make things even more comfortable for you and other guests in the future.
We always try to meet high standards to make every guest happy, so your feedback is really important to us. We'll keep in mind everything you said so your next visit to us will be even better.
Best wishes,
TSUNAMI SPA HOTEL team
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Hi Dan Chuzhov!
Thanks for telling us how you felt about your time at TSUNAMI SPA HOTEL. We always try our best to make every guest happy, so what you think matters a lot to us. It helps us keep improving. We hope to see you again at our hotel, and we aim to make your next visit filled with only good times and happy memories.
Best wishes,
The team at TSUNAMI SPA HOTEL
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always try our best, so your thoughts really matter to us. We can't wait to have you back at our hotel and give you an amazing experience and happy memories.
Cheers,
The team at TSUNAMI SPA HOTEL
Answer
Hi Nikolai Shevtsov!
Thanks a lot for telling us about your time at TSUNAMI SPA HOTEL. We always try to do the best we can for all our guests, so your thoughts matter a lot to us. Because of you, we keep on improving. We hope to see you again at our hotel and make sure you have a really good time and create happy memories.
Cheers,
The team at TSUNAMI SPA HOTEL
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Hi Katerina Shelkova!
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always try our best to make every guest happy, so your thoughts mean a lot to us. They help us keep getting better. We hope to see you at our hotel again and make your stay even better.
Best wishes,
The team at TSUNAMI SPA HOTEL
Answer
Thanks for telling us about your time at TSUNAMI SPA HOTEL. We always try to make sure our guests are happy, so we really value your opinion. It helps us to keep doing our best. We'd love to have you back at our hotel and make sure you only have good experiences and nice memories.
Cheers,
TSUNAMI SPA HOTEL crew