Hotel "Otrada" №1953
- Working hours:
- Mon: day off
- Tue: day off
- Wed: day off
- Thu: day off
- Fri: day off
- Sat: day off
- Sun: day off
Reviews (27)
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Hi Catherine,
Thanks a lot for your great review. We're really happy when guests leave our hotel with good memories. We can't wait to see you again in the future!
Best wishes,
Otrada Hotel team
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Hi Marina,
Thanks a lot for your great feedback!
We can't wait to see you again for a longer stay :)
Take care,
"Otrada" hotel team
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Hi Daria,
Thanks for telling us about your stay. We're really glad you had a nice, comfortable holiday. We've told our managers and staff about your kind words.
We can't wait to see you again!
Best wishes,
Otrada Hotel team.
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Thanks so much for your kind words!
We're happy you had a good time at our hotel and we hope to see you again soon :)
Just to let you know, our restaurant is currently under some repair work so it only opens until 5 pm and the bar until 9 pm. But this will only be happening until March. We hope this didn't ruin your overall experience at the hotel.
We can't wait to see you again!
Best wishes,
The "Joy" team
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Hey Olga Petrovna,
Thanks for your feedback and remarks. Can you please tell me when and what event you're talking about that happened at our hotel? Because we think you've got the wrong hotel. At our boutique hotel "Otrada" located at Uyutnaya street, 11, we didn't host any event for you. It's sad that you gave a review for a hotel with a similar name. Could you please double-check the hotel name and address? We would appreciate it if you could get in touch with us.
Best wishes,
"Otrada" hotel team
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Спасибо за твои комментарии. Но странно оценивать отель, не побывав внутри. В следующий раз обязательно зайди на чашку кофе, может быть тогда ты сможешь оценить все наши услуги и поставить более высокую оценку, а не оценивать отель только по фонтану у входа.
С уважением,
Команда Otrada
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Hey Roman,
Thanks for liking our work. We're glad you enjoyed our hotel. We hope to see you again in the future.
Best wishes, "Otrada" hotel team
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Thanks for your nice words and comments!
We can't wait to see you again in the future.
Take care,
The team at Otrada Hotel
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Hi Anton,
Thanks for your comments and kind words!
We'd love to see you again. We'll try our hardest to get a full 5 star rating from you on your next visit.
Cheers,
The "Joy" Hotel Team
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Hi Sergey,
Thanks so much for your kind words :)
We're really happy you enjoyed your stay at our hotel.
We can't wait to see you again!
Team at Otrada Hotel
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Hi Irina,
Thanks for your great feedback about our hotel. We're really happy you enjoyed your stay with us.
We look forward to seeing you again later.
Best wishes, Otrada Hotel team
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Hi Mr. Gresik,
Thanks for your great review. We're really happy that you had a good time staying with us. We can't wait to see you again.
Best wishes, The team at Otrada Hotel.
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Hi Gennady :)
Thanks to you and your family for picking our hotel when you were in Odessa recently! We're glad to hear you liked our friendly and helpful staff, and that you were happy with how comfortable the hotel was and how well the restaurant staff did their job. We really hope to see you a lot more in the future.
Best wishes,
The team at Otrada Hotel
Here's why:
1) The hotel is in a great spot, it's quiet, and after walking around the busy streets of Odessa, it's nice to relax in a peaceful garden with a pool, while enjoying some lovely coffee and more.
2) We brought our little kid along, and the service was top-notch! There was a good range of food in the morning, and they could also pick any porridge, pancakes, etc. they wanted for free.
3) They have an electric car that can take you to the beach anytime, which is quick and comfy. You can chill out at Buddha Beach or the beach by the sea from the hotel (which also had a play area, which was handy).
4) Last but not least, the hotel staff!
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Hi Irina,
Thanks for your good review. We are really happy that you liked how clean our hotel was, the services we provided and how our staff worked. We can't tell you how great it feels to hear such nice things.
We hope to see you again in the future!
Best wishes,
"Joy" hotel team
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Hi Oleg Gennadyevich,
Thank you very much for picking our hotel and for liking it!
Your review makes us want to improve even more :)
Everyone at the "Otrada" hotel is always excited to see your family again.
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The people who work at the hotel want to say thank you for your review and your feedback.
We're really happy to hear that you liked the feel of the place and how clean it was, and that you enjoyed the restaurant too.
We can't wait to welcome you back!
From everyone at Team Otrada.
The hotel doesn't live up to its advertised five-star status because it lacks the services required for that rating. This probably explains the out-of-date certificate in the lobby that says it's a five-star hotel.
The room size is smaller than it should be. Without considering the bathroom, hallway, and balcony, the room should be 16 square meters, but here it includes the bathroom. The room is super small, just like in a budget three-star hotel!
There's no mini bar.
There's no comfy chair or couch in the room.
There's no place to put your luggage.
We never saw a doorman, so he might as well be invisible.
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Hey Lisa,
Thanks for your feedback and for pointing out the problems with the hotel. We appreciate hearing from people who haven't stayed with us yet.
The 2020 certificate isn't in the lobby, it's in the manager's room :) We'll get the new certificate soon.
Just so you know, the hotel passed its inspection in May 2021. If you're not sure about this, you can ask the commission in Kiev and they'll confirm it.
You can find all the information about the hotel and pictures of the rooms on our official website. We also send videos of the rooms to our guests!
The hotel has many problems that make me not want to go back, but I guess not all hotels can be perfect....
What really stands out is when I told the hotel management about these problems and instead of saying sorry, they replied with:
We hope you'll choose a different place to stay in Odessa next time.
Great job!!!
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Hi Yulia,
Thank you for your review and feedback. As we mentioned to your partner before, every single one of our staff members values and cares for all our guests. We always aim to provide a comfortable stay! Our hotel team and management listened to all your needs and comments. For your child, we got a bathtub and a potty. We also suggested having dinner at our restaurant with the Kompot menu, delivering food from the nearby restaurant to your room, and even upgrading your room from Standard to Junior Suite for free. However, you turned down all these offers and efforts from us.
None of the hotel staff wear masks;
The guy at the reception can be pretty impolite;
The mini bar is completely bare;
They make it really hard to get toiletries;
We tried to get food at 22:09 but the staff told us the kitchen staff had left for the day.
They couldn't show us a valid 5-star hotel certificate, and the one they had at the reception expired in December 2020!!!!
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Hi Marina,
Thanks for your feedback, which you wrote for your friends Yulia and Vitaly. As we've already told you, the hotel got a 5-star rating in 2021. We got this in late May but due to holidays and quarantine, it will reach the hotel soon. We'll send you a picture of it, if you need it urgently, feel free to call us back in Kiev.
We buy a lot of cosmetic products and give them to the rooms when we clean every day. If you need more before we clean or during the day, just ask our hotel manager. The cleaning staff will happily bring you more of these products.
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Thanks for your feedback. We want to remind you that we're a small, boutique hotel and our rooms aren't big but they're comfortable. You can find room sizes and pictures on our website or the site you used to book your room. You booked a 2-bed Standard room which is 16 square meters and doesn't have space for an extra bed or a crib. However, we managed to fit a crib to make your stay more comfortable, which is why there wasn't room for a stroller. When you arrived, our front desk staff suggested you could keep the stroller on the first floor in a storage room that you could access anytime for your convenience.
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Hi Inna,
Thanks for your positive review!
We can't wait to see you again :)
From,
Otrada Team
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Thanks for your kind words and feedback. We're happy to know that you had a good experience at our hotel!
We've put a lot of effort into the decoration and didn't hold back on anything. We believe it's even better than a museum because you can stay here :)
We can't wait to welcome you back!
Best wishes,
"Joy" Hotel Team
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Hi Svetlana,
Thanks for your great feedback about our hotel. We're really happy to hear that you enjoyed your stay at Otrada, and that you appreciated our staff, breakfast, and location. We'll definitely share your nice comments with everyone on the team. We can't wait to have you back again in the future!
Best wishes, the Otrada hotel team.
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Gheorghe Mezei,
Thanks for your good feedback about Hotel Otrada. We're happy to hear that you really liked your stay. We hope to see you again soon.
Best wishes, Otrada Hotel team
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Hi Anastasia,
Thanks for your feedback on your recent stay at our hotel. We're really happy to hear that you liked the location, the vibe, our staff, and the breakfasts.
Also, we appreciate your suggestions about updating our decor. Our hotel has been around for more than 15 years and we try to spruce things up and update the furniture every year. We've already told the hotel manager about your ideas and we'll definitely consider them.
We hope that next time you stay with us, you'll only have good things to remember.
Best regards,
The "Joy" Hotel Team
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Hi Mr. Sidorov,
Thanks a lot for your great review about Hotel Otrada. We feel really happy when our guests leave with good thoughts about our hard-working staff and the hotel's location.
We hope to see you again in the future!
Best,
The team at Hotel Otrada
On the downside, there wasn't a lot of stuff in the minibar and the rugs and walkways in public spaces and stairs were dirty.
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Thanks for the good review about your stay at the Otrada Hotel. We're really happy to hear that you had a nice time and enjoyed the breakfasts.
Thanks also for letting us know about the missing mini bar and tracks in the shared areas. We'll definitely fix these issues and can't wait to see you again.
Best wishes, the Otrada Hotel team.