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Hotel "Otrada" №1953

  • Working hours:
  • Mon: day off
  • Tue: day off
  • Wed: day off
  • Thu: day off
  • Fri: day off
  • Sat: day off
  • Sun: day off
Odesa Oblast
city Odesa
ul. Uyutnaya, 11
Fine 4.1
Interior
Cleanliness
Service
Price/quality
Facilities
Based on 27 reviews
Hotel "Otrada"
Hotel "Otrada"

Reviews (27)

Great service, has everything you need!

Екатерина С
Екатерина С
13 February 2022 pm28 14:33

Answer

Hi Catherine,
Thanks a lot for your great review. We're really happy when guests leave our hotel with good memories. We can't wait to see you again in the future!

Best wishes,
Otrada Hotel team


Google Maps
Google Maps Sauna Administrator
14 February 2022 pm28 13:34
Stayed at the hotel for one night. The staff was really nice, and the room was cozy. The breakfast was super great! I think everyone should try it!

Марина Марина
Марина Марина
10 February 2022 pm28 12:50

Answer

Hi Marina,
Thanks a lot for your great feedback!
We can't wait to see you again for a longer stay :)

Take care,
"Otrada" hotel team


Google Maps
Google Maps Sauna Administrator
10 February 2022 pm28 14:09
Good place! It's not expensive, the service is great, and it has lots of facilities! The food at the restaurant is really nice and unique! The rooms are clean, refreshing, cozy and have a cool design! I was amazed! We stopped by with our family, the service was excellent, and it's a very child-friendly place!

Dasha Giannidis
Dasha Giannidis
9 February 2022 pm28 12:38

Answer

Hi Daria,
Thanks for telling us about your stay. We're really glad you had a nice, comfortable holiday. We've told our managers and staff about your kind words.
We can't wait to see you again!

Best wishes,
Otrada Hotel team.


Google Maps
Google Maps Sauna Administrator
9 February 2022 pm28 16:16
The hotel doesn't have a restaurant or it's not open. But it's a great hotel otherwise, and they serve breakfast at the bar. I've bumped up my rating from 4 to 5. I left some stuff behind and they not only let me know, but they also mailed it to me and covered the shipping costs. Good service is all about the small details.

Володимир Cамойленко
Володимир Cамойленко
1 February 2022 am28 10:46

Answer

Thanks so much for your kind words!
We're happy you had a good time at our hotel and we hope to see you again soon :)
Just to let you know, our restaurant is currently under some repair work so it only opens until 5 pm and the bar until 9 pm. But this will only be happening until March. We hope this didn't ruin your overall experience at the hotel.
We can't wait to see you again!

Best wishes,
The "Joy" team


Google Maps
Google Maps Sauna Administrator
1 February 2022 pm28 13:09
I didn't stay at the hotel but I did try to plan an event there. The planning process was not good. Also, I had to talk to the accounting department and it was a very bad experience.

Ольга Петровна Тягниленко
Ольга Петровна Тягниленко
21 December 2021 am31 10:20

Answer

Hey Olga Petrovna,
Thanks for your feedback and remarks. Can you please tell me when and what event you're talking about that happened at our hotel? Because we think you've got the wrong hotel. At our boutique hotel "Otrada" located at Uyutnaya street, 11, we didn't host any event for you. It's sad that you gave a review for a hotel with a similar name. Could you please double-check the hotel name and address? We would appreciate it if you could get in touch with us.

Best wishes,
"Otrada" hotel team


Google Maps
Google Maps Sauna Administrator
21 December 2021 pm31 15:44
I didn't go inside. The water feature near the entrance is really nice.

Юрий Соловей
Юрий Соловей
6 November 2021 pm30 18:29

Answer

Спасибо за твои комментарии. Но странно оценивать отель, не побывав внутри. В следующий раз обязательно зайди на чашку кофе, может быть тогда ты сможешь оценить все наши услуги и поставить более высокую оценку, а не оценивать отель только по фонтану у входа.

С уважением,
Команда Otrada


Google Maps
Google Maps Sauna Administrator
10 November 2021 pm30 16:52
Nice hotel. Rooms are cozy and tidy, and there's safe parking available for a fee. It's situated in a good area. Sadly, we couldn't use the pool.

Roman Klimenko
Roman Klimenko
3 November 2021 am30 10:35

Answer

Hey Roman,
Thanks for liking our work. We're glad you enjoyed our hotel. We hope to see you again in the future.
Best wishes, "Otrada" hotel team


Google Maps
Google Maps Sauna Administrator
10 November 2021 pm30 16:57
Cozy on Cozy Street.

Stanislav Bradu
Stanislav Bradu
31 October 2021 pm31 17:28

Answer

Thanks for your nice words and comments!
We can't wait to see you again in the future.
Take care,
The team at Otrada Hotel


Google Maps
Google Maps Sauna Administrator
10 November 2021 pm30 17:00
The restaurant is fantastic. It's on top of its game and serves a tasty breakfast.

Антон Бандерос
Антон Бандерос
24 October 2021 pm31 20:02

Answer

Hi Anton,
Thanks for your comments and kind words!
We'd love to see you again. We'll try our hardest to get a full 5 star rating from you on your next visit.

Cheers,
The "Joy" Hotel Team


Google Maps
Google Maps Sauna Administrator
25 October 2021 pm31 14:55
Cozy, delicious, safe!

Сергей Кривенко
Сергей Кривенко
15 October 2021 am31 09:52

Answer

Hi Sergey,
Thanks so much for your kind words :)
We're really happy you enjoyed your stay at our hotel.
We can't wait to see you again!

Team at Otrada Hotel


Google Maps
Google Maps Sauna Administrator
22 October 2021 pm31 15:01
This is a great spot! It's nice looking and there are lots of places to take pictures. They have some really cool couches. I really like the decorations, they're different and unique, not just your regular paintings. The outside area is nice, and the swimming pool is awesome. The staff are nice and make yummy food. We didn't get a room though, so I can't comment on that. Thanks!

Irina Kiseolar
Irina Kiseolar
21 September 2021 pm30 18:44

Answer

Hi Irina,
Thanks for your great feedback about our hotel. We're really happy you enjoyed your stay with us.
We look forward to seeing you again later.
Best wishes, Otrada Hotel team


Google Maps
Google Maps Sauna Administrator
28 September 2021 pm30 16:49
Very nice interior.

Irysia Гресик
Irysia Гресик
12 September 2021 pm30 13:16

Answer

Hi Mr. Gresik,
Thanks for your great review. We're really happy that you had a good time staying with us. We can't wait to see you again.
Best wishes, The team at Otrada Hotel.


Google Maps
Google Maps Sauna Administrator
28 September 2021 pm30 16:50
Great hotel with extremely helpful staff who are always ready to assist. The service is top-notch and the place is really clean. The restaurant and its staff are amazing. Thanks a lot!

HENNADIY Dreizel
HENNADIY Dreizel
24 August 2021 pm31 23:07

Answer

Hi Gennady :)
Thanks to you and your family for picking our hotel when you were in Odessa recently! We're glad to hear you liked our friendly and helpful staff, and that you were happy with how comfortable the hotel was and how well the restaurant staff did their job. We really hope to see you a lot more in the future.

Best wishes,
The team at Otrada Hotel


Google Maps
Google Maps Sauna Administrator
26 August 2021 pm31 15:35
The hotel stay was really good! It was a true holiday!
Here's why:
1) The hotel is in a great spot, it's quiet, and after walking around the busy streets of Odessa, it's nice to relax in a peaceful garden with a pool, while enjoying some lovely coffee and more.
2) We brought our little kid along, and the service was top-notch! There was a good range of food in the morning, and they could also pick any porridge, pancakes, etc. they wanted for free.
3) They have an electric car that can take you to the beach anytime, which is quick and comfy. You can chill out at Buddha Beach or the beach by the sea from the hotel (which also had a play area, which was handy).
4) Last but not least, the hotel staff!

Irina Maksymova
Irina Maksymova
14 August 2021 pm31 22:05

Answer

Hi Irina,
Thanks for your good review. We are really happy that you liked how clean our hotel was, the services we provided and how our staff worked. We can't tell you how great it feels to hear such nice things.
We hope to see you again in the future!

Best wishes,
"Joy" hotel team


Google Maps
Google Maps Sauna Administrator
26 August 2021 pm31 15:28
Great place! I was treated very well, the service was more than perfect. I suggest everyone to visit it!

Vorobyov&SOVTON
Vorobyov&SOVTON
4 August 2021 pm31 16:40

Answer

Hi Oleg Gennadyevich,
Thank you very much for picking our hotel and for liking it!
Your review makes us want to improve even more :)
Everyone at the "Otrada" hotel is always excited to see your family again.


Google Maps
Google Maps Sauna Administrator
10 August 2021 pm31 17:56
clean, tasty, atmospheric.... we'll be back

Оксана Медведева
Оксана Медведева
28 June 2021 pm30 13:18

Answer

The people who work at the hotel want to say thank you for your review and your feedback.
We're really happy to hear that you liked the feel of the place and how clean it was, and that you enjoyed the restaurant too.
We can't wait to welcome you back!
From everyone at Team Otrada.


Google Maps
Google Maps Sauna Administrator
28 June 2021 pm30 13:36
This hotel is not worth five stars! They're fooling you and putting your health at risk!

The hotel doesn't live up to its advertised five-star status because it lacks the services required for that rating. This probably explains the out-of-date certificate in the lobby that says it's a five-star hotel.

The room size is smaller than it should be. Without considering the bathroom, hallway, and balcony, the room should be 16 square meters, but here it includes the bathroom. The room is super small, just like in a budget three-star hotel!

There's no mini bar.

There's no comfy chair or couch in the room.

There's no place to put your luggage.

We never saw a doorman, so he might as well be invisible.

Лиза Хоменчук
Лиза Хоменчук
27 June 2021 pm30 12:28

Answer

Hey Lisa,
Thanks for your feedback and for pointing out the problems with the hotel. We appreciate hearing from people who haven't stayed with us yet.
The 2020 certificate isn't in the lobby, it's in the manager's room :) We'll get the new certificate soon.
Just so you know, the hotel passed its inspection in May 2021. If you're not sure about this, you can ask the commission in Kiev and they'll confirm it.
You can find all the information about the hotel and pictures of the rooms on our official website. We also send videos of the rooms to our guests!


Google Maps
Google Maps Sauna Administrator
28 June 2021 pm30 12:47
The customer service at this hotel is really great!!!

The hotel has many problems that make me not want to go back, but I guess not all hotels can be perfect....

What really stands out is when I told the hotel management about these problems and instead of saying sorry, they replied with:
We hope you'll choose a different place to stay in Odessa next time.

Great job!!!

Юля Староминская
Юля Староминская
26 June 2021 pm30 17:54

Answer

Hi Yulia,
Thank you for your review and feedback. As we mentioned to your partner before, every single one of our staff members values and cares for all our guests. We always aim to provide a comfortable stay! Our hotel team and management listened to all your needs and comments. For your child, we got a bathtub and a potty. We also suggested having dinner at our restaurant with the Kompot menu, delivering food from the nearby restaurant to your room, and even upgrading your room from Standard to Junior Suite for free. However, you turned down all these offers and efforts from us.


Google Maps
Google Maps Sauna Administrator
28 June 2021 pm30 12:01
This place isn't safe or good!

None of the hotel staff wear masks;

The guy at the reception can be pretty impolite;

The mini bar is completely bare;

They make it really hard to get toiletries;

We tried to get food at 22:09 but the staff told us the kitchen staff had left for the day.

They couldn't show us a valid 5-star hotel certificate, and the one they had at the reception expired in December 2020!!!!

Maryna Matviichuk
Maryna Matviichuk
26 June 2021 pm30 16:56

Answer

Hi Marina,
Thanks for your feedback, which you wrote for your friends Yulia and Vitaly. As we've already told you, the hotel got a 5-star rating in 2021. We got this in late May but due to holidays and quarantine, it will reach the hotel soon. We'll send you a picture of it, if you need it urgently, feel free to call us back in Kiev.

We buy a lot of cosmetic products and give them to the rooms when we clean every day. If you need more before we clean or during the day, just ask our hotel manager. The cleaning staff will happily bring you more of these products.


Google Maps
Google Maps Sauna Administrator
28 June 2021 pm30 13:34
I'm disappointed. I booked a 5-star hotel and later found out that it wasn't up to standard since last December and their services are few. The hotel isn't safe at all! None of the staff wear masks or gloves. The person at the front desk is very rude. There's no mini bar, no evening restaurant, no room service, and no security. I wouldn't suggest this place!

Vitalii Starominskyi
Vitalii Starominskyi
26 June 2021 pm30 13:39

Answer

Thanks for your feedback. We want to remind you that we're a small, boutique hotel and our rooms aren't big but they're comfortable. You can find room sizes and pictures on our website or the site you used to book your room. You booked a 2-bed Standard room which is 16 square meters and doesn't have space for an extra bed or a crib. However, we managed to fit a crib to make your stay more comfortable, which is why there wasn't room for a stroller. When you arrived, our front desk staff suggested you could keep the stroller on the first floor in a storage room that you could access anytime for your convenience.


Google Maps
Google Maps Sauna Administrator
26 June 2021 pm30 12:19
The employees are really awesome and amazing, it's just wow!

Инна Митрик
Инна Митрик
20 June 2021 pm30 20:01

Answer

Hi Inna,
Thanks for your positive review!
We can't wait to see you again :)
From,
Otrada Team


Google Maps
Google Maps Sauna Administrator
22 June 2021 pm30 13:53
This place is really fancy inside and out. Everything is pricey and well-made, it feels like being in a museum.

Igor Agurkov
Igor Agurkov
16 May 2021 pm31 12:30

Answer

Thanks for your kind words and feedback. We're happy to know that you had a good experience at our hotel!
We've put a lot of effort into the decoration and didn't hold back on anything. We believe it's even better than a museum because you can stay here :)
We can't wait to welcome you back!
Best wishes,
"Joy" Hotel Team


Google Maps
Google Maps Sauna Administrator
17 May 2021 pm31 17:38
The staff is very kind and answers your questions fast. The room is really good. The beds, bathroom and toilet are all clean. We loved everything about it (we were a family). The breakfast is filling! The location is perfect for us. It's just a short walk to the city center, which is great for a stroll. You can also use the nearby health track, which is nice. The beach is only 5 minutes away and the area is peaceful. We'll definitely stay here again when we visit Odessa next time!

Светлана «Lana19031» Салапонова
Светлана «Lana19031» Салапонова
10 May 2021 pm31 13:56

Answer

Hi Svetlana,
Thanks for your great feedback about our hotel. We're really happy to hear that you enjoyed your stay at Otrada, and that you appreciated our staff, breakfast, and location. We'll definitely share your nice comments with everyone on the team. We can't wait to have you back again in the future!
Best wishes, the Otrada hotel team.


Google Maps
Google Maps Sauna Administrator
10 May 2021 pm31 14:15
This is definitely the top small hotel in Odessa. I suggest you try it.

Gheorghe Mezei
Gheorghe Mezei
9 May 2021 pm31 19:12

Answer

Gheorghe Mezei,
Thanks for your good feedback about Hotel Otrada. We're happy to hear that you really liked your stay. We hope to see you again soon.
Best wishes, Otrada Hotel team


Google Maps
Google Maps Sauna Administrator
10 May 2021 pm31 13:44
I really liked the hotel. It's on a nice, quiet street. The people who work there are nice and make you feel welcome. The breakfast service was really good and the food was tasty. The hotel has a relaxed and nice feel to it. The only problem is that the inside of the hotel looks old and some things like furniture and carpets need to be replaced. If they fix these things, it will be perfect.

Anastasiia Levchyshena
Anastasiia Levchyshena
8 May 2021 am31 10:35

Answer

Hi Anastasia,
Thanks for your feedback on your recent stay at our hotel. We're really happy to hear that you liked the location, the vibe, our staff, and the breakfasts.

Also, we appreciate your suggestions about updating our decor. Our hotel has been around for more than 15 years and we try to spruce things up and update the furniture every year. We've already told the hotel manager about your ideas and we'll definitely consider them.

We hope that next time you stay with us, you'll only have good things to remember.

Best regards,
The "Joy" Hotel Team


Google Maps
Google Maps Sauna Administrator
10 May 2021 pm31 13:49
Nice hotel not far from the sea, only a 15 minute walk. The service is good and the breakfast is yummy.

Максим Сидоров
Максим Сидоров
1 May 2021 am31 11:17

Answer

Hi Mr. Sidorov,
Thanks a lot for your great review about Hotel Otrada. We feel really happy when our guests leave with good thoughts about our hard-working staff and the hotel's location.
We hope to see you again in the future!
Best,
The team at Hotel Otrada


Google Maps
Google Maps Sauna Administrator
10 May 2021 pm31 13:51
We enjoyed our stay at this hotel during our March 8th vacation. It was comfortable and the rooms were clean. The breakfast was delicious, served buffet style. This place is great for families. We left feeling full and happy. Thanks!

On the downside, there wasn't a lot of stuff in the minibar and the rugs and walkways in public spaces and stairs were dirty.

Костя Шарков
Костя Шарков
8 March 2021 am31 11:35

Answer

Thanks for the good review about your stay at the Otrada Hotel. We're really happy to hear that you had a nice time and enjoyed the breakfasts.
Thanks also for letting us know about the missing mini bar and tracks in the shared areas. We'll definitely fix these issues and can't wait to see you again.
Best wishes, the Otrada Hotel team.


Google Maps
Google Maps Sauna Administrator
13 March 2021 pm31 15:23