Spa-center "Ovis Hotel" №236

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Working hours:
Mon: from 10:30 to 21:00
Tue: from 10:30 to 21:00
Wed: from 10:30 to 21:00
Thu: from 10:30 to 21:00
Fri: from 10:30 to 21:00
Sat: from 10:30 to 21:00
Sun: from 10:30 to 21:00

Kharkiv Oblast

city Kharkiv

district Slobidskyi

pr. Gagarina, 201 B

М Prospekt Haharina

Fine 4.6

Interior

Cleanliness

Service

Price/quality

Facilities

Based on 79 reviews

Turkish sauna, Finish sauna

to 13 people

Swimming Pool, Shower, Font, Countercurrent

Parking

Private with video surveillance

Restaurant, Bar, Bath attendant

SPA

Relaxing massage, Wellness massage, Peeling

WIFI, Satellite TV

Drinks

Herbal tea

Reviews (79)

I visited this hotel with my boyfriend a few months ago. We went to the spa and I slipped when we were leaving. There should have been a rubber mat, but it wasn't there. I hurt my finger really bad and asked the front desk to call an ambulance. They told me they would follow up in a few days, but it's been months and I haven't heard anything. It's sad because we usually like this hotel and have stayed here before.

Анна Марченко

13 February 2022 pm28 20:51

Answer

Thanks for choosing OVIS Hotel. We're glad you enjoy staying with us.

We're sorry about the issue you had in the spa center. We feel bad that it upset you. We also want to say sorry for our staff member who didn't tell the management about it. We've added more handrails in the spa center now to make it safer for our guests. We hope a small gift from the hotel can make up for the bad experience.

We'd love to have you back at our hotel and restaurant!

Best Wishes,
Anastasia Tlepova,
OVIS Hotel Front Desk Manager

Валерия Sauna Administrator

15 February 2022 am28 11:41

This is a really good hotel. It's near the Kharkiv airport. The room is nice and cozy. The bathroom is fancy and the bed is big and comfy. There's a mini bar in the room (you have to pay for it). You can order food from the hotel's restaurant. I think the hotel provides a ride to the airport. Overall, we really enjoyed our stay. We'll surely pick this hotel again next time.

Елена Ермоленок

15 January 2022 pm31 18:30

Answer

Thanks for picking the OVIS Hotel and for your thorough feedback about our services! We're really happy that you enjoyed our facility and had a good time here. We're also glad that you liked the room you stayed in.

We can't wait to see you again!

Best wishes,
Anastasia Tlepova,
OVIS Hotel front desk manager

Валерия Sauna Administrator

25 January 2022 pm31 15:02

The place was nice and warm, comfortable, and clean. It also had a shower and a parking lot. It wasn't far from the city center if you drive. However, you must wake up early for breakfast because by 11, there isn't much food left. Unfortunately, the room had a noisy fridge, which I had to unplug, and the lighting in the room was not very good.

Alema Na

10 January 2022 am31 02:06

Answer

Thanks for picking OVIS Hotel and writing this review. We're happy you had a nice stay with us. Sorry for any trouble you had. We hope the small problems didn't ruin your overall experience of the hotel and the restaurant.

We can't wait for you to come back!

Best wishes,
Anastasia Tlepova,
OVIS Hotel front desk manager

Валерия Sauna Administrator

14 January 2022 pm31 17:07

I'll begin with the hotel staff: they were all nice and respectful. No matter who was at the front desk, they helped with everything. This includes arranging transportation and calling taxis. The breakfast was good. However, the croissants were hard and the muffins were not good. But this is a small issue. The hotel is near the airport. You can hear the planes.

The room was clean, comfortable, and warm. But, it was hard to breathe at night. There was a weird smell in the bathroom. They cleaned every day and only changed the towels. Overall, despite these small issues, I liked the hotel. Thanks for the friendly service.

Юлия Юношева

25 November 2021 pm30 23:16

Answer

Thanks for picking OVIS Hotel. We're happy you liked your stay. Your nice comments about our staff mean a lot to us. We're glad you enjoyed our restaurant's breakfast too. If there were any small issues, we're sorry. Your feedback helps us improve.

We look forward to seeing you again on your next trip to Kharkiv!

Best wishes,
Anastasia Tlepova,
Front Desk Manager, OVIS Hotel

Валерия Sauna Administrator

3 December 2021 pm31 16:22

The hotel was better than I expected. I picked it because it had a pool and was easy to get to. I stayed at the Ovis Hotel.

The room had everything I needed, like a hairdryer and bathrobes. You can use an ironing board on the third floor or have your clothes laundered. The room was modern, the beds were comfy, there was a minibar and free water. They refilled the water every day. The room temperature was just right. Even though it was near the airport, I couldn't hear any noise.

The hotel staff saw that I had a birthday during my stay and gave me a surprise gift of wine and fresh fruit. Also, the breakfast at the hotel was really good.

Oleksii Artomov

7 November 2021 pm30 15:10

Answer

Thanks for picking the OVIS Hotel and for your awesome review. We're really pleased that we didn't just meet your expectations, but we went beyond them. We're happy that you liked your room and all the stuff in it. We're also glad that you had a good time at our spa center in the morning, which is free for hotel guests. Thanks for saying nice things about our staff - it really motivates us to keep doing better. Your nice comments are the best reward we could ask for!

We can't wait to see you again!

Best,
Anastasia Tlepova,
Manager at OVIS Hotel reception

Валерия Sauna Administrator

10 November 2021 pm30 12:58

We reserved the "Romantic night" package. The room was lovely and romantic, my husband and I really enjoyed it! When we booked, the lady asked us when we wanted the room decorated and when to bring the fruit plate and sparkling wine. She also asked what time we were checking in. Everything was prepared as we asked when we arrived. The room was very neat, big, comfortable, had a large bed, was warm, and being near the gas station didn't bother us.
We're really thankful to the waitress who brought us breakfast. She was very polite and arranged everything nicely!
The breakfast was tasty and filling. The pastries were so good they melted in our mouths.
The girls at the front desk were great too. They were very polite and helpful!

Маргарита Зикранец

21 October 2021 pm31 12:07

Answer

Thanks a lot for your great review. We really appreciate feedback from our guests and it's fantastic to hear that you had a good time with us!

We're happy that you and your partner liked the romantic setting in the room, which we set up just for you. We're really thankful for your nice comments about our team - it gives us a lot of motivation in our work. We're also glad that you noticed the little things that might not be obvious, but help make our guests' stay even more enjoyable. It's great to hear that you liked the breakfasts and our pastry chef's cakes.

We're excited to welcome you and your partner back to OVIS Hotel!

Валерия Sauna Administrator

22 October 2021 pm31 14:27

The hotel near the airport was reasonably priced. The room was nice and big. It looked clean. The staff were friendly and well-organized. It was handy to have a parking lot and gas station close by. We ate lunch and dinner at the hotel's restaurant and it was pretty good. The cost was really affordable. We had plenty of food for our journey. The ladies running the place were really friendly!

Леонид Губин

20 October 2021 pm31 21:06

Answer

Thanks for picking the OVIS Hotel and for your feedback.

We're happy that you enjoyed your stay and liked your room. Your nice words about the staff really make our day. It's great to hear that you liked the food in the Voyager restaurant.

We're looking forward to you planning your next trip to Kharkiv with us!

Best,
Anastasia Tlepova,
OVIS Hotel front desk manager

Валерия Sauna Administrator

22 October 2021 pm31 12:22

Great. The rooms are really good, breakfast options are not a lot but everything is delicious. It's peaceful. Room service is quick and nicely presented. It's as good as a good hotel in Europe.

Slava Bezliepkin

19 October 2021 am31 01:36

Answer

We're happy you enjoyed your room and the breakfast at Voyager restaurant. It's good to hear that you were happy with the service you received.

We can't wait to see you again!

Best wishes,
Anastasia Tlepova,
Manager at OVIS Hotel reception

Валерия Sauna Administrator

21 October 2021 pm31 17:22

I checked into this hotel on September 23, 2021. The receptionist made a mistake and put me in the wrong room. She was also quite rude. The next day, I had to shift to a different room which was a hassle. I wasn't very impressed. However, the food and the rest of the staff were amazing!

Людмила Павелко

25 September 2021 pm30 14:17

Answer

Thanks for picking OVIS Hotel and taking time to write your review.

We're happy to hear that you enjoyed the food from the Voyager restaurant.
Thank you for your nice words about our staff, we really appreciate it. It gives us a boost to work harder every day!
We're really sorry that you had a bad experience.
We say sorry for the mistake our worker made.
We've given extra training to our staff so that next time, you'll only have good experiences with our receptionists.

We're sorry for any trouble you had during your stay.

Валерия Sauna Administrator

29 September 2021 pm30 17:50

Very cozy and good food.

Dasha Semirenko

25 September 2021 am30 11:04

Answer

Thanks for picking OVIS Hotel and for your feedback!
We're happy that you enjoyed the comfortable atmosphere and tasty food at Voyager restaurant.
We strive to make our guests happy and look forward to their return.

We can't wait to have you back!

Best,
Anastasia Tlepova,
OVIS Hotel front desk manager

Валерия Sauna Administrator

29 September 2021 pm30 16:00

Nice hotel, with friendly staff and really good service.

Людмила Домащенко

22 September 2021 pm30 23:46

Answer

Thanks for reviewing the OVIS Hotel.
We're really happy that you liked the services we have and how good they were.
Thanks for saying nice things about our team.

We can't wait to see you again!

Thanks,
Anastasia Tlepova,
Manager at OVIS Hotel reception

Валерия Sauna Administrator

23 September 2021 pm30 17:09

Good comfortable, peaceful hotel, everything is brand new.

Mantsivoda Yuriy

15 September 2021 pm30 18:05

Answer

Thanks for picking OVIS Hotel and for your feedback!
We're happy you liked the comfy and cozy atmosphere.
We aim to make sure all our guests are happy and want to return.

We hope to see you again!

Best wishes,
Anastasia Tlepova,
OVIS Hotel front desk manager

Валерия Sauna Administrator

17 September 2021 pm30 12:07

Isn't that great?

Irina Slavkina

14 September 2021 pm30 19:44

Answer

Thanks for picking the OVIS Hotel and for your nice comments.

We're really happy you liked staying at our hotel.

We can't wait to see you again!

Best wishes,
Anastasia Tlepova,
OVIS Hotel front desk manager

Валерия Sauna Administrator

17 September 2021 am30 11:52

This is a fantastic spa. I really like it and have been a customer for a long time.

Pavel Pysmenskov

13 September 2021 am30 10:44

Answer

Thanks so much for your review.

It's really great to hear that our complex is one of your top spots. We'll keep working hard to keep it that way.

We're always excited to see you and hope you'll be back soon!

Best,
Anastasia Tlepova,
OVIS Hotel front desk manager

Валерия Sauna Administrator

16 September 2021 pm30 17:48

This is the best hotel I've visited. Everything is top-notch. They clean the rooms every day. Everything is neat and pretty. I suggest you go.

Igor

11 September 2021 am30 07:44

Answer

Thanks for your great feedback about the OVIS Hotel! Your kind words really encourage our whole team.

We're pleased to hear that you liked how clean our rooms, hotel, and restaurant are. We're also happy that you're completely happy with the quality of our services and that you think we provide excellent service.

We hope to see you again soon!

Best wishes,
Anastasia Tlepova,
OVIS Hotel reception manager

Валерия Sauna Administrator

16 September 2021 pm30 17:39

We enjoyed everything. The rooms were neat, nice and quiet enough for us to sleep very well. We did hear the sound of airplane engines a few times, but that's to be expected when you're staying close to an airport.

Vladislav Klioce

7 September 2021 am30 08:08

Answer

Thanks for your nice feedback about Hotel OVIS. We're happy to hear you liked our hotel and noticed how clean and quiet our rooms are. We're glad you enjoyed your time with us, and we'll do our best to keep up the good work.

We're always happy to have you stay with us!

Best,
Anastasia Tlepova,
Front desk manager at OVIS Hotel

Валерия Sauna Administrator

8 September 2021 pm30 12:57

Good hotel. It has a great restaurant with an outdoor seating area, but it's close to the airport and a not-so-great area, which can be annoying. The hotel staff are polite and the rooms are clean. It's a good place for business trips but not really for holidays, unless you enjoy watching planes take off and land while eating dinner outside.

Владислав Николаенко

4 September 2021 pm30 18:05

Answer

Thanks for telling us about your time at the OVIS Hotel. We're really happy you liked the food at the Voyager restaurant and had a good time at the summer terrace. Our team works hard to make our guests happy. We're glad you appreciated our staff's service and how clean the hotel was. Thanks a lot for suggesting our hotel to others.

We can't wait to see you again soon!

Best wishes,
Anastasia Tlepova,
OVIS Hotel reception manager

Валерия Sauna Administrator

8 September 2021 pm30 12:47

Hi, I just want to say thanks to the "Voyage" hotel and its restaurant. We had our wedding there on 28.08.21 and it was amazing. The restaurant, customer service and decoration were all top-notch. You guys are awesome! Your customer service is excellent. Special shout-out to Itala, the organizer. She was very professional and responsible. She guided us, helped us plan the menu and gave us useful advice. Also, the food was delicious and was presented beautifully. Our guests really enjoyed it.

Вита Гнилицкая

3 September 2021 pm30 20:45

Answer

Thanks for picking our hotel and restaurant for your big day!

We're really happy you left us such a nice review - it means a lot to us. We're glad our team made your visit comfy. We're happy to hear you liked the food and how we served it. We're also happy you were pleased with the quality of our services, our staff and the free room from the hotel.
We're happy to know you had a good time with us. We'll keep doing our best to keep you happy.

We hope to see you again soon at the OVIS Hotel!

Валерия Sauna Administrator

7 September 2021 pm30 17:53

This place is great for parties or gatherings! It's so clean, even the bathrooms are spotless. Plus, the food at the restaurant is really good.

Тимур Лєвда

26 August 2021 pm31 20:46

Answer

Thanks for sharing your thoughts and for liking our services.

We can't wait to see you again soon!

Best,
Anastasia Tlepova,
Manager at OVIS Hotel front desk

Валерия Sauna Administrator

2 September 2021 pm30 15:06

Nice place, interesting spa center.

bohugi 99

25 August 2021 pm31 17:51

Answer

We're super happy to hear that you liked our place a lot. We're glad you had fun staying with us and that you liked your time at our spa.

We can't wait to have you back!

Thanks,
Anastasia Tlepova,
Manager at OVIS Hotel Reception

Валерия Sauna Administrator

26 August 2021 pm31 17:38

We were traveling through Kharkov from August 14 to 15. We got back to our hotel late after a walk in the park and started to get ready for bed. That's when we noticed a bedbug on the curtain in our room. We got really scared and quickly called the front desk to tell them about the bug. The girl at the front desk didn't seem surprised or bothered. She told us she would send a maid to take care of it. We had to wait for about 10-15 minutes for the maid to come, which seemed like a long time considering the hotel wasn't very big. When the maid finally showed up, she caught the bedbug in a bottle to show it to the manager.

Wooly Booly

15 August 2021 pm31 17:06

Answer

Hello guest,

Thanks for telling us about your stay at OVIS Hotel. We're happy you liked the breakfast and enjoyed the sauna and hammam at the spa. But we're really sorry we didn't meet all your expectations. We say sorry for any trouble caused and agree such situations shouldn't happen. This is the first time it's happened at our hotel. We've carefully checked and cleaned the room. We promise everything's okay now and this won't happen again. We're also sorry that the room was noisier than you thought it would be.

Валерия Sauna Administrator

18 August 2021 am31 11:45

On the night of March 7-8, 2021, there was no hot water in the top-end room. The room had no soundproofing and all you could hear from the hotel staff was an apology. This was very disappointing.

Serhii Stus

14 August 2021 pm31 12:22

Answer

Thanks a lot for writing a review about our hotel. We're really sorry that we couldn't make your stay as good as you hoped. We're also sorry about the water problem in your room and the noise being louder than you thought it would be. We do have earplugs in every room for guests who find it hard to sleep with noise. On March 7, 2021, we didn't notice any problems with hot water and sadly, we couldn't switch your room because all our rooms were taken. This is a rare situation and we're really sorry that your experience wasn't good.

Валерия Sauna Administrator

18 August 2021 am31 11:42

Clean. Stylish. Attentive staff. Recommended!!!

Марина Мар нина

13 August 2021 pm31 20:50

Answer

Thanks a lot for your sweet words. We're really glad to hear that you liked staying with us and you were happy with how clean our place is, how it looks, and our staff.

Thanks for saying nice things about us and suggesting our hotel to others! We can't wait to have you back at the OVIS Hotel!

Best,
Anastasia Tlepova,
OVIS Hotel reception manager

Валерия Sauna Administrator

18 August 2021 am31 11:21

The noise doesn't stay out well. The price went up when I booked 1575 and they charged me for an extra 200 grams. It's a small thing but it annoyed me during my stay from August 7th, 2021.

Roman Krieger

9 August 2021 am31 08:37

Answer

Thanks for telling us about your time at the OVIS Hotel. We're really sorry that your stay didn't live up to what you were hoping for.

About the room cost, we want to make sure you know that your room with a 10% discount cost 1552.50. Also, by law in our country, all visitors from outside the country have to pay a visitor's tax. This is 120 UAH/person each day. Since there were two of you in the room, the total room cost with the visitor's tax came to 1792,50 UAH. If you had booked the room on booking.com, the price would have been the same. The visitor's tax is also mentioned on our hotel's page on booking.com.

Валерия Sauna Administrator

18 August 2021 am31 10:45

Great, delicious breakfast, courteous staff.

Ilonakardovskaj Кардовская Илона

7 August 2021 pm31 12:43

Answer

Thanks for your kind words about our hotel, OVIS. We're really happy to hear that you liked the breakfast buffet and were happy with our service.

It's great to hear positive feedback, it encourages us to keep improving.

We can't wait to welcome you back to our hotel!

Best wishes,
Anastasia Tlepova,
Front Desk Manager at OVIS Hotel

Валерия Sauna Administrator

18 August 2021 am31 10:20

The service is really slow and they didn't remember the order.

Oksana Tsukan

31 July 2021 am31 08:16

Answer

Thanks for your review, we value all our guests' thoughts. We're sorry that we didn't fully meet your expectations this time. We've shared your comments with the restaurant manager, and we've given our staff extra training on how to serve guests better.

We hope you'll visit us again. We'll do our best to make sure you have a really good experience next time!

Best wishes,
Anastasia Tlepova,
OVIS Hotel front desk manager

Валерия Sauna Administrator

4 August 2021 pm31 14:44

The hotel is fantastic but we encountered an unresponsive front desk staff for the second time. Something needs to be done about this - either complete her training or assign her a different job.

OLESYA OLESYA

25 July 2021 am31 08:59

Answer

Thanks for letting us know what you think about our hotel and for liking what we offer. We're really sorry that we didn't live up to what you expected from us. We've trained our front desk staff more to make things better. If you decide to stay with us again, we hope you'll have a great experience.

We can't wait to welcome you back to OVIS Hotel!

Best wishes,
Anastasia Tlepova,
OVIS Hotel front desk manager

Валерия Sauna Administrator

4 August 2021 pm31 13:57

This is an old-style hotel that has a big entrance area, a bar, a place to eat, a breakfast that has lots of choices, and a health and wellness area with a swimming pool. All of these things are part of what you pay for the room. The regular room is 22 square meters.

Андрей Здоровцов

18 July 2021 pm31 19:30

Answer

Hi Andrei,
Thanks for staying at OVIS Hotel!
We're happy to hear that you liked our hotel's facilities.
Just like you mentioned, the cost of the room includes buffet breakfasts and access to the spa center from 7am to 10am.
Our standard room is a bit bigger than what we mentioned, it's actually 24-26 square meters.
We appreciate you taking the time to give us a rating and write a review.
We look forward to welcoming you back to OVIS Hotel as a regular guest!

Best regards, Anastasia Tlepova
Front Desk Manager at OVIS Hotel

Валерия Sauna Administrator

19 July 2021 pm31 16:53

Very not bad)))

Александр Тригуб

15 July 2021 pm31 16:51

Answer

Thanks for your thoughts!
We'd love to see you again next time!

Best regards, Anastasia Tlepova
Front Desk Manager at OVIS Hotel

Валерия Sauna Administrator

15 July 2021 pm31 17:11

I want to say thanks for the great service from all your staff! My husband's birthday was wonderful because of the "Relax and Spa" program! We had an easy check-in process.

The room we stayed in was really nice with big windows that gave us great views. It was clean and stylish too!

The spa was amazing for a couple's experience. We loved the calming music and the food from the restaurant was delicious!

Your massage therapists really know what they're doing!

The "Voyager" restaurant served unique and delicious food and the service was top-notch! Itala, the administrator, was really helpful and offered great alternatives if something wasn't available. She's a big part of why the restaurant is so good, in my opinion.

Galisa VP

5 July 2021 pm31 20:26

Answer

Thanks a ton for your great feedback about our place!

We really value when our guests give us their thoughts and ideas, as it helps us improve, get better, and offer the best services.

We're happy you enjoyed our Relax&SPA package, which includes everything our place offers, like staying here, going to the spa, and restaurant services. We're really glad to hear that you appreciate all the hard work our team puts in. Getting feedback like this is the best compliment for us!

We hope to see you again and we'll do our best to make your next visit as comfy and enjoyable as we can!

Валерия Sauna Administrator

7 July 2021 pm31 16:27

I was in the meeting room. It was fashionable, comfy, and homely. It's an awesome spot for gatherings, discussions, group chats, business and community events. I highly suggest it!

Марина Коцюра

5 July 2021 pm31 14:33

Answer

Thank you for your nice feedback about our conference service. We're really happy to know you liked our conference room and how we managed the event.

Thanks for your suggestions, our team really appreciates it. We hope you'll come back soon! We can't wait to see you again!

Best wishes,
Anastasia Tlepova,
Manager at OVIS Hotel reception

Валерия Sauna Administrator

7 July 2021 pm31 16:06

Excellent rest, service at the level!

Oleksandr Leheda

4 July 2021 am31 09:35

Answer

We're really happy to hear your great feedback about our hotel! We're glad you enjoyed your stay and liked the service.

We're looking forward to seeing you again at our hotel soon!

Best wishes,
Anastasia Tlepova,
Manager at OVIS Hotel reception

Валерия Sauna Administrator

7 July 2021 pm31 15:16

I really liked the hotel. It's new and the staff is nice. The restaurant has really good food (props to the chef) and a nice interior. The room looked great with new furniture and everything in the bathroom worked great. The window view wasn't the best because it looked out at a truck parking lot, but that's a small issue. The room came with a fridge and a mini-bar, and a small TV. The shower had towels, a bathrobe, and shampoos. The room was cleaned really well. The only downside was there were sometimes issues with the electricity, which would turn on and off in the evening. This was a bit annoying, especially when I was trying to watch soccer. I'm sure the staff knows about this problem and will fix it.

Gennadii Dolbikov

2 July 2021 am31 09:53

Answer

We're really grateful for your amazing review and kind words about our complex!

We're happy that you enjoyed your stay at the OVIS Hotel, including the room setup, our restaurant's food, and cleanliness. We're also glad that you liked our staff's warm and friendly service. We're sorry for the minor technical issues. Our engineering team has fixed it and everything is working fine now.

Your feedback pushes us to improve every day so that we can keep making you happy. We can't wait to welcome you back at the OVIS Hotel!

Валерия Sauna Administrator

7 July 2021 pm31 15:10

It's okay, but expectations were higher.

Игорь Марченко

27 June 2021 pm30 13:23

Answer

Thanks for your review. We're really sorry that you were not completely happy with your stay. Please get in touch with us so we can talk about what happened during your visit. We'll do everything we can to make sure you have a better experience next time!

We hope to see you again at our hotel!

Best wishes,
Anastasia Tlepova,
Manager at OVIS Hotel reception.

Валерия Sauna Administrator

7 July 2021 pm31 14:03

Very nice hotel and staff

Павел Алдошин

25 June 2021 pm30 21:37

Answer

Thanks for picking OVIS Hotel!
We're really happy that you shared your thoughts about your stay with us and that you liked our services.

Can't wait to see you again!

Best,
Anastasia Tlepova,
Manager at OVIS Hotel reception.

Валерия Sauna Administrator

7 July 2021 pm31 16:32

I don't often rate anyone with 5 stars, but this place truly earned it. We got a voucher for the spa. Made a call, chose a day and time and went there. The staff was friendly and the place was clean. It had a great vibe. My wife and I felt really relaxed, it was so peaceful that we forgot about the outside world. I recommend such experiences. If possible, we'd love to visit again.

Эдуард Борисов

21 June 2021 pm30 23:47

Answer

Thanks for giving us a review!
We're super pleased that you were happy with everything.
It's great that you liked our spa and had a nice time.
Your kind words about our staff mean a lot to us and boost the team's spirit.
Thanks again and we can't wait to welcome you back to the OVIS Hotel!

Best wishes, Anastasia Tlepova
Front Desk Manager at OVIS Hotel

Валерия Sauna Administrator

23 June 2021 pm30 16:50

The area is nice and kept clean. There are two places to wash your car, one where you do it yourself and one that is automatic. There's also a place to get gas, a shop, and a small cafe at the gas station.

Catherine G

13 June 2021 am30 05:41

Answer

Hi Catherine G,
Thanks for reviewing us! We're happy you enjoyed your stay at our hotel. We appreciate your shout out to our partners, the OVIS gas station chain. We can't wait to welcome you back!

Best,
Tlepova Anastasia
Front Desk Manager, OVIS hotel

Валерия Sauna Administrator

16 June 2021 am30 11:09

Good hotel, friendly workers. It's clean, comfortable and up-to-date.

Marina Poltavskaya

12 June 2021 pm30 14:51

Answer

Hi Marina,
Thanks for picking the OVIS Hotel! We're really pleased that you liked everything about your stay. It's great to hear you enjoyed our staff, how clean everything was, and the comfort of the hotel.
We can't wait to welcome you back at the OVIS Hotel!

Best wishes, Anastasia Tlepova
Front Desk Manager at the OVIS Hotel

Валерия Sauna Administrator

16 June 2021 am30 11:05

Good hotel with great service.

Алина Кифор

8 June 2021 pm30 23:53

Answer

Thank you for giving us a review!
We're happy that you enjoyed staying at our hotel.
Thanks for pointing out our great service.
We hope to see you again soon!

Best, Anastasia Tlepova
Front Desk Manager at OVIS Hotel

Валерия Sauna Administrator

9 June 2021 pm30 16:49

The place is good, but the rooms facing the main road are pretty loud.

Рита Погибко

8 June 2021 pm30 12:18

Answer

Thanks for staying at OVIS Hotel and for your kind words!
We're happy you liked our hotel.
We're sorry that the noise outside your window bothered you.
We have earplugs in all rooms for guests who need quiet to sleep.
Next time you book, we'll try to give you a room that doesn't face the busy street.
We hope to see you again soon!

Best, Anastasia Tlepova
Front Desk Manager at the OVIS Hotel

Валерия Sauna Administrator

9 June 2021 pm30 16:34

The rooms are really clean and big, and the breakfast is good. But, there are a few problems with the service:
- The servers don't know when the kitchen is out of certain dishes (probably because the kitchen doesn't have a "Stop List"), and whether there's alcohol available at the bar;
- The cafe doesn't have many choices for hookah tobacco, and there aren't many hookah pipes either.

Денис Гламазденко

8 June 2021 am30 10:33

Answer

Thanks for staying at OVIS Hotel!
We're happy you liked our rooms and the breakfast at our restaurant.
Thanks for telling us your thoughts about our staff. We're sorry for any problems caused during your stay.
We'll look into what happened at the restaurant and make sure our staff learns from it.
We hope to see you at our hotel again soon!

Best, Tlepova Anastasia
Front Desk Manager at OVIS Hotel

Валерия Sauna Administrator

9 June 2021 pm30 16:34

Wonderful level of service!
5*

Academon Z

2 June 2021 pm30 17:33

Answer

Hi Academon Z,
Thanks for picking OVIS Hotel!
We appreciate your feedback, it means a lot to us.
We can't wait to see you again at our hotel!

Best, Anastasia Tlepova
Manager at OVIS Hotel reception.

Валерия Sauna Administrator

3 June 2021 pm30 15:39

This is a pretty good hotel and likely has the top wellness center in the city.

Andrii Chekanov

2 June 2021 am30 00:10

Answer

Andrew, thanks for the nice words about the Spa Center at the OVIS Hotel! We're really pleased you enjoyed your time with us. We love making our guests happy. Hope to see you again soon!

Best wishes, Anastasia Tlepova
Front Desk Manager at the OVIS Hotel

Валерия Sauna Administrator

2 June 2021 pm30 14:46

I've been to this hotel before. It's a really good hotel, especially for Ukraine. They serve big, delicious breakfasts and they have a pool and a sauna which are great for starting the day. The rooms are modern, practical, clean and comfortable. You might even see a cute, fluffy pet walking around the hotel grounds. I think it deserves a high rating. However, I don't really understand how the air conditioning works. If they make any big changes in the future, they should consider installing wall panels with a remote control or a touchscreen. But overall, it's a comfortable place to stay.

Сергей Антонов

30 May 2021 pm31 15:37

Answer

Thanks for picking OVIS Hotel and saying nice things about us. We're happy that our usual guests, like you, enjoy our service and keep coming back. Thank you for pointing out our tasty breakfast, our morning-free spa center, and our comfy rooms. We're glad you got to meet our hotel's furry friends. We have a 24-hour front desk for your needs, even for things like room temperature. We value your thoughts and take all comments into account.

Валерия Sauna Administrator

27 April 2021 pm30 15:07

Had a wedding here. It was better than I thought it would be. The cost is nice, the food is good, and the service is great. They even gave a free room for the bride and groom.

I want to thank Itala specially. She's the best manager I've met.

Word Voyage 228

23 May 2021 pm31 20:15

Answer

Thanks for picking Voyager restaurant for your special celebration. We're thrilled to know that you were happy with our service and the quality of our food. Your compliments mean a lot to our staff and really motivate us in our everyday work. We've passed on your kind words to the rest of the restaurant team. We hope to see you again, either at our hotel or our spa center!

Best, Anastasia Tlepova
Manager for OVIS Hotel Reception and Accommodation

Валерия Sauna Administrator

25 May 2021 pm31 12:59

Awesome hotel! The breakfasts are amazing! You should try the herring at the restaurant.

Игорь Мирошников

15 May 2021 am31 09:35

Answer

Hi Igor,
Thanks for picking the OVIS Hotel!
We're happy you enjoyed your stay and liked our breakfast and restaurant food.
We can't wait to see you again at our hotel!

Best, Anastasia Tlepova
Front Desk Manager at the OVIS Hotel

Валерия Sauna Administrator

18 May 2021 am31 11:43

Level! Very decent hotel

Максим Т

13 May 2021 pm31 15:39

Answer

Hi Maxim,
Thanks a lot for your nice words about OVIS Hotel!
We always work hard to make our hotel better for our guests. Your good comments show us that our hard work is worth it.
We would be really happy to see you again!

Best wishes, Anastasia Tlepova
Front Desk Manager at the OVIS Hotel

Валерия Sauna Administrator

13 May 2021 pm31 16:15

This hotel is perfect for a family trip. The staff is really good and they provide top-notch service.

Максим Лучкин

10 May 2021 am31 11:43

Answer

Thanks for picking the OVIS Hotel and for liking what we do. We're really glad you noticed how good our team is. We always try to make sure you're comfy and feel at home when you stay with us. We'd love to have you back at the OVIS Hotel!

Best, Anastasia Tlepova
Reception Manager at the OVIS Hotel

Валерия Sauna Administrator

12 May 2021 pm31 14:13

Good hotel, nice room and good service.

Ирина Корчинская

7 May 2021 pm31 19:21

Answer

Hi Irina!
Thanks for picking the OVIS Hotel!
We're happy that you liked the hotel overall. We're really grateful that you mentioned our rooms and service.
We look forward to seeing you again soon!

Best, Anastasia Tlepova
Front Desk Manager at the OVIS Hotel

Валерия Sauna Administrator

12 May 2021 pm31 14:09

The hotel was nice, tidy and close to the airport. The staff at breakfast were a bit too pushy, which was stressful. The person in charge at the bar in the evening was very unfriendly and seemed to judge whether or not to talk to you. I asked for plain black tea and dessert to be sent to my room because I'm allergic to fruit additives. But they sent a girl with fruit tea instead!

Марина Александрова

29 April 2021 am30 09:05

Answer

Thanks for letting us know what you thought about your stay at the OVIS Hotel.
We're glad you liked where the hotel is and how clean it was.
We're sorry to hear that you didn't like the service in our restaurant.
We're really sorry for any trouble caused by our staff and the room booking.
As we discussed on the phone, we hope that doing something nice for you during your next visit will make up for this.
We're always trying to make our hotel and restaurant better, and we try to focus on every little thing.
Thanks for letting us know what you think!

Валерия Sauna Administrator

29 April 2021 pm30 16:02

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Spa-center "Ovis Hotel" №236

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